Wrkman Artisans App in Nigeria (2025): Full Details

The Wrkman Artisans App is a revolutionary digital platform in Nigeria designed to connect users with verified, reliable artisans and service providers for a wide range of home and office maintenance needs. Launched in 2021, Wrkman addresses the longstanding challenge of finding trustworthy artisans in Nigeria by offering a seamless, tech-driven solution that ensures quality, convenience, and accountability. With operations in major cities like Lagos, Abuja, Port Harcourt, and Ibadan, and ambitious plans for nationwide expansion, Wrkman has become a game-changer in Nigeria’s artisan industry. This article provides a comprehensive overview of the Wrkman Artisans App, covering its history, leadership, services, operational model, market impact, and future plans, based on insights from sources like Wrkman’s official website, Techpoint Africa, Nairametrics, THISDAYLIVE, and posts on X as of July 2025.

Company Overview

• Name: Wrkman (operated by Wrkman Inc.)
• Founded: 2021
• Founder and CEO: Babatunde (Tunde) Ebohon
• Headquarters: Lagos, Nigeria
• Industry: Home Services and PropTech (Property Technology)
• Mission: To revolutionize Nigeria’s artisan industry by connecting users with verified, reliable artisans through a user-friendly digital platform, ensuring quality service delivery, trust, and convenience while creating job opportunities for skilled workers.

Wrkman was born out of a personal experience in late 2018 when founder Tunde Ebohon and his family faced a car breakdown in southern Nigeria with no easy access to a reliable mechanic. This incident highlighted the widespread challenge of finding capable, trustworthy artisans, prompting Ebohon to create a platform that eliminates the uncertainty and inefficiency of traditional artisan hiring. Described as “Uber for artisans,” Wrkman connects users with vetted service providers in minutes, transforming how Nigerians access home and office maintenance services.

Leadership

• Babatunde (Tunde) Ebohon (CEO and Founder): A visionary entrepreneur inspired by the need for reliable artisan services in Nigeria and global digital platforms he observed abroad. Ebohon’s goal is to bridge the trust gap in Nigeria’s home services sector while creating job opportunities for artisans. His leadership has driven Wrkman to onboard over 28,000 artisans and serve 70,000+ users by 2024.
• Other Leadership: Specific details about additional team members are not publicly documented, but Wrkman’s operations rely on a strong customer support team and field agents who handle artisan onboarding, vetting, and user engagement.

Services and Features

Wrkman offers a broad range of services through its mobile app, available on iOS (requires iOS 14.0 or later) and Android, connecting users with verified artisans across 23 service categories. Key features and services include:

• Service Categories:
  • Home Maintenance: Plumbers, electricians, carpenters, painters, AC technicians, appliance repairers, generator repairers.
  • Automotive: Mechanics, vulcanizers.
  • Personal Services: Makeup artists, hairstylists, barbers, photographers, caterers.
  • Other Services: Dispatch riders, movers, home cleaners, phone and laptop technicians, aluminum workers.
• User Features:
  • Search and Booking: Users select a service from 21 main categories (with sub-categories), browse verified artisans within their location (using GPS), and book in under 5 minutes.
  • Artisan Profiles: View artisan names, previous work, ratings, and reviews to make informed choices.
  • Real-Time Tracking: Monitor job progress via a status screen and communicate directly with providers.
  • Escrow Payment System: Payments are held in Wrkman’s account until job completion and user satisfaction, ensuring trust and accountability. Users can pay via the app, with a 10% commission charged to artisans on successful jobs.
  • 30-Day Money-Back Guarantee: If a job is unsatisfactory, Wrkman offers free rework or a refund processed within 7 days.
  • Rating and Review System: Users rate artisans post-service, fostering transparency and quality assurance.
• Artisan Features:
  • Onboarding Process: Artisans undergo rigorous vetting, including background checks, skill assessments, and verification of home/workshop addresses, ensuring reliability.
  • Job Opportunities: Artisans access a wider customer base, with Wrkman facilitating over 100,000 completed jobs by 2024.
  • Wrkman Pro App: A dedicated app for providers to manage job requests, track ongoing and completed jobs, and expand their customer reach.

The app’s user-friendly interface and focus on customer-centric design make it accessible to users with varying technical backgrounds, as emphasized by CEO Tunde Ebohon.

Operational Model

• Locations: Currently operational in Lagos, Abuja, Port Harcourt, and Ibadan, with 90% coverage in Lagos and plans to expand to all Nigerian cities and other African countries like Ghana and Kenya.
• Vetting Process: Artisans are onboarded after thorough background checks and skill evaluations, conducted by field agents who verify addresses and credentials. This ensures only skilled, professional artisans are listed.
• Customer Support: A dedicated team provides live updates, resolves disputes, and ensures user satisfaction, with proactive follow-ups during and after jobs.
• Technology: The app leverages GPS for location-based artisan searches, supports real-time job tracking, and is interoperable for adding new features based on user feedback.
• Escrow System: Payments are secured in Wrkman’s account until users confirm satisfaction, protecting both parties and reducing fraud.
• Marketing: Wrkman uses social media (e.g., Instagram, Facebook, X), influencer partnerships, and promotions like the “wrkmanDey4U Mega Promo” offering ₦1 million in prizes to boost engagement.

Market Presence and Achievements

• User Base: Over 70,000 users and 28,000 artisans by Q3 2024, with 100,000+ completed jobs across 23 service categories.
• Recognition: Featured in Techpoint Africa, Nairametrics, THISDAYLIVE, and BellaNaija as a leading platform revolutionizing Nigeria’s artisan industry. Described as a “game-changer” and likened to “Uber for artisans.”
• Economic Impact: Wrkman creates job opportunities for artisans, addressing Nigeria’s unemployment challenges by connecting skilled workers with clients. The platform exposes artisans to more customers, boosting their income and skills.
• User Testimonials: Positive reviews highlight fast response times (e.g., a generator repairer arriving in under 10 minutes) and affordability (e.g., ₦1,000 for a job in Lagos). Users like Oke Oluwaseun and @UnclePamilerin on X praise the app’s reliability and customer service.
• Social Media Presence: Wrkman’s Facebook page (@wrkmanHQ) has 52,107 likes, and its X account (@wrkmanHQ) promotes services and user incentives like ₦3,000 cashback for new users.

Competitive Landscape

Wrkman operates in Nigeria’s growing PropTech and home services market, competing with platforms like:

• LaborHack: Offers vetted artisans for construction and maintenance, with a focus on transparency and no hidden fees. Available in Lagos.
• Wesabi: Connects users to 1,300+ artisans across 15 categories, partnered with BACSAAN for authenticity, and offers insurance options.
• ArtisanOga: Uses a subscription model, available in all 36 states, but lacks vetting processes.
• ArtisappNG: A free directory for artisans using Google Maps, but without quality assurance checks.
• Oruaka.ng: Focuses on convenience and a wide service range, with secure booking systems.

Wrkman stands out with its rigorous vetting, escrow payment system, 30-day money-back guarantee, and strong customer support, addressing trust issues prevalent in Nigeria’s artisan industry.

Challenges and Considerations

• Trust Issues: Nigerians often distrust artisans due to past experiences with unprofessionalism or fraud. Wrkman’s vetting and escrow system mitigate this, but building user trust remains a challenge.
• App Functionality: Some users report issues, such as artisans not receiving full job details entered in the app, requiring redundant communication. Wrkman is addressing this through R&D based on feedback.
• Customer Support Disputes: A few users, like one reporting an AC repair issue in January 2025, faced challenges with follow-up services, highlighting occasional lapses in accountability.
• Market Challenges: Nigeria’s 34.8% inflation rate and 70% naira depreciation (2023–2024) increase service costs, impacting affordability. Wrkman’s moderate pricing and escrow system help mitigate this.
• Scalability: Expanding to rural areas and other African countries requires robust infrastructure and localized marketing, which Wrkman is addressing through advanced management systems.

Future Plans

Wrkman aims to reach 1 million users by the end of 2025 and expand nationwide, with plans to enter Ghana, Kenya, and other African markets. Upcoming features include:

• Enhanced Booking System: A more intuitive interface for scheduling services.
• 24/7 Emergency Services: For critical repairs like plumbing or electrical issues.
• Partnerships: Collaborations with real estate firms and local businesses to integrate Wrkman’s services.
• Workshops and Webinars: To train artisans and educate users, enhancing skills and trust.

Contact and Download Information

• Website: www.wrkmanapp.com
• Social Media: @wrkmanHQ on X, Facebook, Instagram
• App Download: Available on Google Play and Apple App Store (iOS 14.0+ required)
• Contact: Contact via the website or app for customer support and inquiries.
• How to Use:
  1. Download the Wrkman app from Google Play or Apple App Store.
  2. Register with email, phone number, or Google account (OTP verification required).
  3. Select a service from 23 categories.
  4. Browse verified artisans, check profiles, ratings, and reviews.
  5. Book an artisan and track the job via the app.
  6. Pay through Wrkman’s escrow account for security.
  7. Rate and review the artisan post-service.

Conclusion

The Wrkman Artisans App, launched in 2021 by Tunde Ebohon, has transformed Nigeria’s home services sector by connecting over 70,000 users with 28,000 verified artisans across Lagos, Abuja, Port Harcourt, and Ibadan. With services ranging from plumbing to catering, a user-friendly app, escrow payment system, and a 30-day money-back guarantee, Wrkman addresses trust and reliability issues in Nigeria’s artisan industry. Despite challenges like inflation and occasional app functionality issues, its rigorous vetting, strong customer support, and ambitious expansion plans position it as a leader in Nigeria’s PropTech space. Download the app at www.wrkmanapp.com or follow @wrkmanHQ on X for updates and promotions, and join thousands of Nigerians enjoying hassle-free artisan services.